Introduction:
At THEGOLDIPTV, we are committed to providing our customers with quality service and a satisfactory user experience. However, we understand that certain situations may lead to a refund request. This refund policy aims to clarify the conditions and procedures for requesting a refund for our customers.
Refund Conditions:
A refund can be requested if you meet the following conditions:
- You have purchased a subscription from THEGOLDIPTV.
- You are experiencing major technical issues that cannot be resolved by our support team.
- You have submitted a refund request within 7 days from the date of subscription purchase.
Please note that refund requests outside of these conditions will not be accepted.
Refund Request Procedure:
To request a refund, please follow the steps below:
- Contact our support team at [email protected] explaining in detail the technical issues you are experiencing.
- Our support team will attempt to resolve the issues and provide you with a solution.
- If the issues cannot be resolved, our support team will provide you with instructions on how to submit a refund request.
- Submit your refund request following the instructions provided by our support team.
- Once the refund request is received, it will be evaluated, and if it meets the refund conditions, the refund will be processed within 7 business days.
Exceptions:
Refunds are not available for the following cases:
- If you have violated the terms of use of THEGOLDIPTV.
- If you have requested a refund for reasons other than major technical issues.
Refund Policy Modifications:
THEGOLDIPTV reserves the right to modify this refund policy at any time. Any changes to this policy will be posted on our website and will take effect immediately upon posting.
If you have any questions regarding our refund policy, please don’t hesitate to contact us at [email protected].